Fraud Prevention & Trust and Safety
Fraud & Platform Abuse Detection that Prevents Loss & Mitigates Risk
We work inside platforms and alongside automated risk systems to detect fraud, enforce policies, and shut down brand abuse. Our fraud analyst team is the human intelligence layer that makes rule stacks and machine-learning models more accurate.
Strengthen Your Fraud Defenses with Expert Intelligence
Human-Led Review Matters
Fraud and abuse evolve faster than models can retrain.
Automated risk systems catch a lot, but they can drift, miscalculate, or miss emerging attack patterns. Rule stacks and machine-learning models are only as good as the signals feeding them, and bad actors are constantly evolving their tactics. We believe dedicated human-led review is the backbone of an effective fraud and abuse program, so we house a dedicated team of data analysts who work within your existing systems and alongside your internal team to sharpen detection accuracy and remove bad actors. Where tools fall short, we build anomaly detection frameworks from the ground up. The result protects your bottom line and customer experience, meaning fewer legitimate transactions wrongly blocked and fewer bots and inauthentic accounts eroding trust.
- Distinguish confirmed fraud from suspicious behavior, false positives, and noise
- Feed your engineers high-quality intelligence that keep models accurate
- Respond quickly as new attack vectors emerge
You Own the Platform, We Work the Signals
Fraud and brand abuse can take many forms, including stolen payment cards, account takeovers, fake reviews, promotion manipulation, impersonation, and more. Our analysts work directly within your platform, bringing regional expertise and multilingual capabilities to identify, triage, and address fraudulent activity in accordance with your policies, blocking abuse before it causes further harm.
eCommerce and Online Marketplace Fraud Prevention
We detect and disrupt fraudulent transactions in real time, often acting from within a client's platform. We apply threat intelligence and behavioral analytics to flag high-risk activity such as stolen cards and compromised accounts, and we deliver chargeback reduction services through investigation-led response and collaboration with payment platforms.
In-Platform Monitoring and Enforcement
Our analysts continuously identify and investigate platform abuse across marketplaces, social platforms, and app ecosystems, targeting fraud, impersonation, and IP infringement. Through rapid, platform-compliant enforcement, our teams help safeguard revenue, protect brand reputation, and disrupt repeat offenders.
Credential and Identity Theft
Our investigations uncover the misuse of personal and corporate identities across digital and physical touchpoints, addressing threats such as account takeovers, credential stuffing, and synthetic identity fraud. Through forensic evidence collection, our analysts enable swift enforcement and legal action.
Rewards, Reviews, and Voucher Fraud
We identify and investigate abuse of promotional systems, including fake reviews, referral fraud, and mass voucher exploitation, supporting platform policy enforcement and legal action.
Policy and Abuse Enforcement
Our fraud analysts enforce your terms of use and service, identify systemic abuse, and surface the gaps and vulnerabilities bad actors exploit, keeping platforms, portals, and marketplaces clean.
Customer Fraud Reporting
With around-the-clock management of customer reports involving phishing, scams, and account compromises, our team triages, investigates, escalates and resolves customer issues. We also provide client teams with actionable trend analysis to help identify emerging threats and determine appropriate responses.
One Team, From Detection to Disruption
Detection is the start. Data visibility empowers our team to pursue bad actors at the source, collaborating with hosting providers, DNS companies, social platforms, and other key partners to disrupt operations permanently and break the reactive cycle that defines most fraud mitigation.
Digital Crime
End-to-end investigation of cyber-enabled financial and IP crime, combining threat intelligence, legal expertise, and enforcement action.
- Phishing operations
- Data theft
- Piracy and content theft
Fraud Sweeps
Intensive, intelligence-led operational sweeps targeting high-risk entities, sectors, and regions to uncover systemic fraud.
- High-risk target identification
- Coordinated enforcement action
- Evidentiary packages for legal, compliance, or regulatory outcomes
Retail Covert Surveillance
Specialist operatives discreetly gather evidential intelligence within physical store environments, supporting enforcement and prosecution with video, audio, and observational reporting aligned to legal evidentiary standards.
- Employee theft
- Organized retail crime
- Policy breaches
Digital Rights Protection / In-Stadia Surveillance
Broadcast and media-rights enforcement at live events through covert surveillance teams and real-time evidence capture.
- Illegal streaming detection
- In-venue recording disruption
- Protection of content owners' commercial rights
Talk to our fraud prevention experts about protecting your platforms and customers.
Our analysts are ready to assess where fraud and abuse are costing you, and where human intelligence can strengthen your systems.
Talk to an Fraud Prevention Expert